Agent Experience Specialist I
Position Summary
We are looking for an enthusiastic Agent Experience Specialist to enhance the support and training of our insurance agents. The ideal candidate will focus on fostering strong relationships, streamlining processes, and ensuring agents have the tools they need to succeed.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Agent Support: Serve as the primary point of contact for agents, addressing inquiries and providing guidance on company policies, procedures, and tools.
- Onboarding: Facilitate the onboarding process for new agents, ensuring they are equipped with necessary resources and training.
- Training and Development: Develop and deliver training programs to enhance agents’ systems knowledge and sales skills.
- Feedback Management: Gather and analyze feedback from agents to identify areas for improvement and implement solutions.
- Collaboration: Work closely with internal teams (e.g., sales, marketing, compliance) to ensure agents have access to the latest information and support.
- Performance Tracking: Monitor agent performance metrics and provide insights to enhance productivity and satisfaction.
POSITION QUALIFICATIONS
Competency Statement(s)
- Accountability – Ability to accept responsibility and account for his/her actions.
- Analytical Skills – Ability to use thinking and reasoning to solve a problem.
- Communication – Ability to communicate effectively with others using the spoken word and also writing in a clear and concise manner.
- Detail Oriented – Ability to pay attention to the minute details of a project or task.
- Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
- Organized – Possessing the trait of being organized or following a systematic method of performing a task.
- Time Management – Ability to utilize the available time to organize and complete work within given deadlines.
- Proactive – Ability to create or control a situation by causing something to happen rather than responding to it after it has happened.
- Project Management – Ability to organize and direct a project to completion.
- Professionalism – Avoid business or personal activities that present a conflict of interest. Display conduct favorable to oneself, the department, and the company.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED)
Experience: Minimum of 1 year in an insurance agency or related field, preferably in a support or training role.
Technical Proficiency: Familiarity with insurance software and Microsoft Office Suite; experience with CRM systems is a plus.
| Department | Sales |
| Status | Full Time |
| Location | Pocatello Corporate Office |
| Company | Farm Bureau Insurance Company of Idaho |
| Rate of Pay | We offer competitive pay and an excellent benefits package. |
| Closing Date | — |
| Positions Available | 1 |
