Policy Support Specialist

Department Policy Support
Status Full Time
Location Pocatello Corporate Office
Company Farm Bureau Mutual Insurance Company of Idaho
Rate of Pay $12.00 Hourly
Date Posted 3/24/2021
Closing Date --
Positions Available 1
    [i] => 3477
    [p] => Policy Support Specialist
    [c] => Farm Bureau Mutual Insurance Company of Idaho
    [d] => Policy Support
    [l] => Pocatello Corporate Office
    [s] => Full Time

Farm Bureau Mutual Insurance Co. of Idaho


Policy Support Specialist


Department: Policy Support                                                Job Status: Full Time

FLSA Status: Non-Exempt                                                  Reports To: Policy Support Supervisor

Grade/Level: NA                                                                Amount of Travel Required: 0%

Job Type: Regular                                                               Positions Supervised: None

Work Schedule: Monday – Friday; overtime as needed.



Provide policy support on new and existing policies.



Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Sort and pitch daily mail as needed.
  • Batch daily work and process return mail.
  • Scan documents into IR as needed.
  • Distribute incoming mail to appropriate departments.
  • Assign policy numbers and reference numbers to new applications and lien holders/mortgage holders.
  • Research, verify, and correct any errors on applications.
  • Receive and review applications and various paperwork from Underwriting/County Offices.
  • Process policy changes.
  • Work with various departments as needed to correct errors on policies.
  • Review and issue certificates of insurance.
  • Process online update for WA certificates.
  • Work email requests.
  • Miscellaneous tasks as directed






Competency Statement(s)

  • Accountability – Ability to accept responsibility and account for his/her actions.
  • Accuracy – Ability to perform work accurately and thoroughly.
  • Communication – Ability to communicate effectively with others using the spoken word and also writing in a clear and concise manner.
  • Detail Oriented – Ability to pay attention to the minute details of a project or task.
  • Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
  • Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
  • Organized – Possessing the trait of being organized or following a systematic method of performing a task.
  • Professionalism – Avoid business or personal activities that present a conflict of interest. Display conduct favorable to oneself, the department, and the company.


Education: High School Diploma or equivalent.

Experience: 10-key, keyboarding, and phone skills preferred.

Computer Skills: Microsoft Office Suite and Web based programs.

Other Requirements: Participation in insurance education courses such as AINS, CPCU, and other related courses preferred.

Life, health, and business products offered by our agents through affiliated companies. Visit specific section for details.

Life insurance and annuity products are offered through Farm Bureau Life Insurance Company, West Des Moines, IA.

This is a general description and not a policy contract. Please read the actual policy documents for important details on coverages, exclusions, limits, conditions and terms.
If there is any conflict between the information found on this website and the policy, the policy prevails.