Claims Administrator

Department Claims
Status Full Time
Location Pocatello Corporate Office
Company Farm Bureau Mutual Insurance Company of Idaho
Date Posted 11/2/2021
Closing Date --
Positions Available 1
    [i] => 4100
    [p] => Claims Administrator
    [c] => Farm Bureau Mutual Insurance Company of Idaho
    [d] => Claims
    [l] => Pocatello Corporate Office
    [s] => Full Time

Farm Bureau Mutual Insurance Co. of Idaho


Claims Administrator


Department: Claims                                                           Job Status: Full Time

FLSA Status: Exempt                                                          Reports To: Material Damage Claims Supervisor

Grade/Level: NA                                                                Amount of Travel Required: 5-10%

Job Type: Regular                                                               Positions Supervised: None

Work Schedule: M-F 8:00AM – 5:00PM



This position is focused on identifying user needs, complete requirements, and test for development. Complete necessary updates to Guidewire ClaimCenter.



Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.


Essential Functions Statement(s)

  • Setup and maintain information and resources for outside vendors.
  • Create claims for unverified policies and add coverages when needed.
  • Setup new users into ClaimCenter as needed.
  • Develop policy coverage in ClaimCenter when necessary.
  • Assist in implementing new ClaimCenter programs.
  • Assist Training and Development department with training as needed.
  • ClaimCenter liaison for field and Home Office personnel.
  • Attend daily stand up, iteration planning, iteration review, iteration retro, and PI Planning.
  • Help in identifying and writing stories and requirements for user stories and defects.
  • Assist in production support.
  • Train Product Owner in use of the ClaimCenter system.
  • Perform other responsibilities as assigned.



Competency Statement(s)

  • Accountability – Ability to accept responsibility and account for his/her actions.
  • Accuracy – Ability to perform work accurately and thoroughly.
  • Analytical Skills – Ability to use thinking and reasoning to solve a problem.
  • Communication – Ability to communicate effectively with others using the spoken word and also writing in a clear and concise manner.
  • Detail Oriented – Ability to pay attention to the minute details of a project or task.
  • Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
  • Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
  • Organized – Possessing the trait of being organized or following a systematic method of performing a task.
  • Responsible – Ability to be held accountable or answerable for one’s conduct.
  • Professionalism – Avoid business or personal activities that present a conflict of interest. Display conduct favorable to oneself, the department, and the company.



Education: High School Graduate or GED – Some college preferred.

Preferred experience: Four years comparable experience pertinent to insurance claims.

Computer Skills: Proficient in Microsoft Office Suite.

Other Requirements: Participate in industry courses such as AIC and/or CPCU.

Life, health, and business products offered by our agents through affiliated companies. Visit specific section for details.

Life insurance and annuity products are offered through Farm Bureau Life Insurance Company, West Des Moines, IA.

This is a general description and not a policy contract. Please read the actual policy documents for important details on coverages, exclusions, limits, conditions and terms.
If there is any conflict between the information found on this website and the policy, the policy prevails.